FAQs

Yes, we offer Cash on Delivery across Pakistan. You can pay for your order when it arrives at your doorstep. Please ensure someone is available to receive the package and make payment to our delivery partner.

Yes, we provide free delivery on all orders across Pakistan. There are no hidden charges or minimum order requirements.

Standard delivery takes 3-5 business days for major cities and 5-7 business days for remote areas. You will receive a tracking number once your order is dispatched.

Orders are typically processed within 1-2 business days. During peak seasons or sales, processing may take up to 3 business days. You will receive a confirmation email once your order is processed and shipped.

Yes, you can cancel your order before it is dispatched. Please contact our customer support team immediately at @zanqorajewellery@gmail.com or call us. Once the order is shipped, cancellation is not possible, but you can return it under our 4 Days Money Back Guarantee.

We offer a 4 Days Money Back Guarantee from the date of delivery. If you are not satisfied with your purchase, you can return the item in its original condition with all tags and packaging intact for a full refund. Please note that custom or personalized items are not eligible for return.

All our jewellery pieces are crafted with premium materials and undergo strict quality control. We use high-quality metals, genuine stones, and expert craftsmanship to ensure each piece meets luxury standards. Every item comes with a quality certificate.

We accept the following payment methods:

• Cash on Delivery (COD)
• Bank Transfer
• JazzCash / EasyPaisa
• Credit/Debit Cards (Visa, Mastercard)

Our customer support team is available to assist you:

• Email: zanqorajewellery@gmail.com
• WhatsApp: 03273620944
• Hours: Monday - Saturday, 10 AM - 6 PM PKT

To return an item:

1. Contact us within 4 days of delivery
2. Provide your order number and reason for return
3. Pack the item securely in its original packaging
4. Our courier will collect the item from your address
5. Refund will be processed within 7-10 business days after inspection

Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. For COD orders, we will process a bank ,digital transfer to your provided account details.

Currently, we only ship within Pakistan. We are working on expanding our delivery services internationally. Please subscribe to our newsletter to stay updated on international shipping availability.

Once your order is shipped, you will receive a tracking number via email and SMS. You can use this number to track your order on our courier partner's website or contact our support team for assistance.

Absolutely. All our jewellery pieces are 100% authentic and come with a certificate of authenticity. We source our materials from trusted suppliers and maintain the highest standards of quality and craftsmanship.

Yes, we offer complimentary premium gift wrapping for all orders. Each piece comes in an elegant Zanqora Jewellery box, perfect for gifting. You can also add a personalized message during checkout.